Join us for a Lightning webinar, Wisconsin Economic Development Corporation's Journey to Lightning and Lessons Learned, on January 23! The WEDC team will be sharing their agile project management methodologies, requirement gathering techniques, third-party development, and Salesforce resources that enabled them to move a highly complex Org from Classic to Lightning in eight months.

Case management is the common building for both government programs and service deliver, as well as almost any Salesforce solution.Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the return on investment government organizations may realize with case management solutions. The study includes both large and small implementations, as well as an array of use cases that center on customer-facing cont...

Build the Government of the Future with an AppExchange: A Faster Approach to Modernization Rising stakeholder expectations, rapid rates of technological change and the need for ever-greater efficiency are forcing agencies to find new approaches for getting the capabilities they need. Join our panel of public and private sector experts for a thought-provoking and interactive discussion about the future of government IT modernization. Led by Gov...

The future of workforce transformation rests on a new level of employee collaboration, empowerment, and productivity that continuously improves how organizations serve their customers. Join Salesforce on August 6, 2019 from 12:00pm - 1:00pm ET to learn about three powerful apps that would help agencies and their industry partners opitmize scheduling, automate workflows, and integrate customer feedback into common functions.

At Carahsoft, we work with Salesforce to help modernize and re-platform 311 systems for maximum efficiency and wanted to extend an invitation to their upcoming webinar where they'll discuss the change efforts made with Salesforce platform for the City of Chicago 311 City Service Call Center. The City of Chicago’s 311 City Services Call Center is truly community-centric. Its mission is to serve as the point of entry for residents, busine...